Help

My steps are not showing

Trotlings reads steps from Apple Health. If they are missing, check that it has permission.

1. Open the Settings app on your iPhone.
2. Tap Health, then Data Access & Devices, then Trotlings.
3. Make sure Steps is switched on.
4. Open Trotlings again and pull down on the Home screen to refresh.

If you carry your phone but your steps are still missing, open the Health app and check that Steps shows today's count.

My widget is not updating

Widgets refresh on their own schedule, so they can be a few minutes behind. Opening Trotlings usually wakes them up.

1. Open Trotlings for a moment, then go back to your Home Screen.
2. If it is still stuck, touch and hold the widget, tap Remove Widget, and add it again.
3. Check that Low Power Mode is off, because it can slow down widget updates.

My Apple Watch does not show my creature

1. Open the Watch app on your iPhone and find Trotlings under Available Apps. Make sure it is installed.
2. Open Trotlings on your Watch once so it can load your creature.
3. To use it on your watch face, touch and hold the face, tap Edit, and pick a Trotlings spot.

Make sure your Watch is near your iPhone the first time.

An invite link did not open the app

Some apps open links in their own browser. If the app does not open, you can use the six-letter code instead.

1. Make sure Trotlings is installed and up to date.
2. Open Trotlings and choose to join a herd.
3. Type the six-letter code from your friend.

If the link opens a web page instead, try pressing and holding it, then choose Open in Trotlings.

A friend cannot join my herd

A few things can get in the way. Check these one by one.

• The invite may have expired. Share a fresh link or code.
• The herd may be full. Free herds hold up to four friends, and Plus herds hold up to eight.
• The code may be mistyped. It has six letters and numbers.
• Your friend may be offline. They can try again when they are connected.

My purchase is not showing

Purchases go through Apple and can take a moment to appear.

1. Open Settings in Trotlings.
2. Tap Restore Purchases.
3. Make sure you are using the same Apple Account you bought with.

If it still does not show, write to support@trotlings.app and tell us roughly when you bought it.

I am not getting notifications

1. Open the Settings app on your iPhone and tap Notifications.
2. Find Trotlings and switch on Allow Notifications.
3. Check that no Focus is turned on that quiets Trotlings.

In Trotlings, you can also choose which friends you would like a note about.

Privacy requests

To ask for a copy of your data or have it deleted, write to privacy@trotlings.app. You can also delete your account from inside the app, under Settings.